Enghouse Vidyo Launches Next Generation Virtual Health Care Platform
Enghouse Vidyo, a division of Enghouse Interactive and a leader in embedded real-time video solutions, announced it is expanding VidyoHealth, its turnkey telehealth solution. Vidyo is expanding through...
View ArticleHow to implement the 5 P’s of Customer Service in the Contact Center
The most successful companies in the world are not always those that have the best product, but those that offer impeccable customer service. That’s why today we are going to show you briefly how to...
View ArticleUnified communications: where to start connecting all areas of the company...
In recent years, the need for integration has increased. As digital transformation becomes a priority for enterprises, the need to improve the customer experience is more important than ever. Companies...
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Business Intelligence to improve contact center performance
Contact centers generate and store a large volume of data, making it difficult to extract valuable information that can make a difference in customer relations and operations. That’s why Business...
View ArticleHow to avoid high agent turnover in the Contact Center in 2023
Agent turnover rates in contact centers are 25%-35% which makes maintaining quality customer service a challenge. The success of your organization depends on your people, and if you experienced high...
View Article3 things to consider when migrating your Contact Center to the Cloud
Although the concept of the Cloud is already clear and the phrase “migrate to Cloud” is quite trite, there are still many companies that do not know how to do it or that have already started their...
View ArticleHow to make customers fall in love with your brand
Customer behavior is strongly influenced by emotions and by how they feel they are treated when interacting with a brand, whether at the time of purchase or in their post-sales relationship. 70% of the...
View ArticleWhat is CCaaS and how does it improve customer experience?
With customer experience now vital to business success, organizations need to go above and beyond to ensure they are delivering on expectations. This is why more and more organizations are investing in...
View ArticleThe benefits of IoT in customer service
Across many sectors there’s a growing understanding of the importance of the Internet of Things (IoT) in customer service. For the first time IoT-equipped smart devices are now communicating...
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Enghouse Interactive wins Best IT Project in BPO and Back Office at Platinum...
Madrid, Spain – Enghouse Interactive, a leading multinational company in customer experience and contact center technology, is pleased to announce that it has been awarded ‘Best IT Project in BPO and...
View ArticleHow to pick the right CCaaS vendor
Contact Center as a Service (CCaaS) platforms deliver new customer service capabilities, improving both efficiency and the customer experience. In a fast-moving market, you don’t want to become locked...
View ArticleWhy cutting customer service budgets is a false economy
Most companies are now finalizing their customer service budgets for 2024. However, given the economic downturn, there’s likely to be more pressure to look for ways to reduce spending. Customer service...
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